Comments on: The Recipe for Great Service http://ciampa.com/blog/2009/11/19/the-recipe-for-great-service/ Rob Ciampa's Markets, Musings & Meanders Thu, 19 Aug 2010 02:56:03 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Rob http://ciampa.com/blog/2009/11/19/the-recipe-for-great-service/comment-page-1/#comment-3 Rob Sat, 21 Nov 2009 01:30:11 +0000 http://ciampa.com/blog/?p=31#comment-3 Hey Bart, I very much agree. At The European we had good, and occasionally very good food. I never recall serving a bad meal from the kitchen. That consistency was important for bringing people back. Couple great food with great service and you have nirvana. Same with great product and service, which conjures up Nordstrom. The side effect to all this? I really hate getting lousy service these days, no matter what I'm buying. Rob Hey Bart,

I very much agree. At The European we had good, and occasionally very good food. I never recall serving a bad meal from the kitchen. That consistency was important for bringing people back.

Couple great food with great service and you have nirvana. Same with great product and service, which conjures up Nordstrom.

The side effect to all this? I really hate getting lousy service these days, no matter what I’m buying.

Rob

]]> By: Bart http://ciampa.com/blog/2009/11/19/the-recipe-for-great-service/comment-page-1/#comment-2 Bart Fri, 20 Nov 2009 20:55:45 +0000 http://ciampa.com/blog/?p=31#comment-2 Nice write-up. I remember my treks into the North End to grab a pizza at the European usually with a gang of people we'd order up a few of those those gigantic pies they made. While great service can make a good meal great and a great meal spectacular, it can't save lousy food. Conversely, it CAN make a good meal or a great meal terrible. The real recipe is a killer product and killer service. With that special things happen. Nice write-up. I remember my treks into the North End to grab a pizza at the European usually with a gang of people we’d order up a few of those those gigantic pies they made.

While great service can make a good meal great and a great meal spectacular, it can’t save lousy food. Conversely, it CAN make a good meal or a great meal terrible.

The real recipe is a killer product and killer service. With that special things happen.

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